I see that you all like janomi. I got a machine long ago and the support I needed from the company was bad. They hung up on me and seemed disinterested. My dealer didnt care once i left the store. I found the serger they made was sold also under the Sears name, cheaper and with a few extras. The manuals were identical.. I would get a bernina's or husquhana next time but I have limited ability in this area so probably am the rare dissatisfied customer. Call the tole free number and see if they are more supportive now.