Originally Posted by bakermom
Originally Posted by Candace
Originally Posted by bakermom
I was thinking that too. If they were nice enough to help me with service, I would be nice enough to buy from them.
Yes, anyone can refuse to repair a machine. Happens all the time. Or the cost of the repair is more than the machine cost originally.
not necesarily. If they are an authorized repair shop the manufacturer authorized to do their warrenty work and they refuse, the company can remove their "authorized" status. If an authorized repairman refuses, contact the company, they will set them straight.
Been there, done that.
We will have to agree to disagree then. Yes a dealer that is authorized and must fix machines they've SOLD. If they did not sell the machine they are under no obligation to repair it. Most will to try to get repeat business, but many will not. That's why buying machines over the internet and at big box stores can be such a hassle. Warrantee work is basically for free as the dealer is not receiving any money for their labor or parts, so they don't do this for free for everyone and many times refuse to work on warrantee machines they haven't sold. One of the first questions my dealer asks is "Was the machine purchased here.."
Regardless, and to stay on topic, I'd buy the machine that got the highest consumer ratings over the other.