Originally Posted by Dolphyngyrl
yes I have 5 years ago I brought a brother xl3500i it is still going strong. They are also good about exchanges they gave me one that didn't work they picked it up real quick and shipped out another one fast, great customer service so you shouldn't have problems
You got yours from Overstock? When you told them it didn't work, did they sent out FedEx/UPS to pick it up and replace it at no charge to you?
And if so, did you have to buy the extra service policy to get that service?
Thanks for your response.