When I receive my JoAnn's flyer in the mail I make sure I read it very carefully because there are so many exclusions! The manager/franchise owner at our local JoAnn's is very nice to you as long as you are buying but when you try to question something about a sale, return something (even with a receipt), or question something about something advertised she will get sorta short with you. Even some of her employees that I know say that she is not the easiest person to work for.