Practice on a small 12 inch sandwich square.
Chose your pattern
Do the small squares until you master your design.
Continue on to your bigger project.
Rest in between times.
If this doesn't work contact the dealer and have him tell you what is wrong. I am in the same situation. I practice and than leave it alone for awhile. I have mine on the quilt
frame. I try to have a plan when I start and try not to hurry,.. I'd love a q-bot but can't afford one right now. They perorm miracles. Hope to hear how you are doing in another couple of months. I have got to master this too. Good luck.