Here is a possible fix for people who might be having problems participating in the live chat.
This is a message I received from one user, craftybear. She was kind enough to send this information to me.
Hopefully, it will help people who are in the same situation.
Hi,
I had updated to internet explorer 8 on my desktop the other day as a window popped up to upgrade. After I did a few days later found your site and couldn't get chat to work.
Yesterday I went to my laptop as it has the older version of internet explorer and was able to log on with no problems.
So then I did a search online to get microsoft phone # of 1-866-234-6020 and they got it fixed for me.
Okay steps that they had me to do.
1. when you have your site up top right corner go to Tools, compatible view settings and only have the one checked that says display all websites in compatible view
2. go to Tools, internet options, advanced, and be sure to have a check mark by the one that says enable 3rd party browser extensions
(this is the only one to be checked out of the 3 options) click apply, click ok
and then it worked fine!
Microsoft was so nice and didn't charge me at all.
Karen