It is a good thing that you refused the shipment, Always note on the delivery form damage. The shipper is then responsible . I worked in traffic for a company and file damage claims all the time. Always inspect all of the boxes if there is any damage note on the delivery form. Have them to wait until you open it and if there is any damage if so note conceal damage. This will help when the store files a claim.
Sorry this has happen to you :-( ))))))hugs((((((((