I just got my Tin Lizzie 2 weeks ago. Lucky for me, I got it directly from the dealer. He brought it to my house. and he and my husband put the 5ft. frame together and set it up with a practice quilt and spent close to 3 hours total at my house explaining things. It takes a little time getting use to using it. They are so much different than regular machines. I hope you get your soon. Know you will love it.