I had mine in the 'shop' some time ago and it needed a tension adjuster spring for the bobbin area---yeah, right! They had my machine for 8 weeks--yes, I did say 8. I finally had it and told them to give me my machine! Well, the part was 'on order' and I told them it must have been ordered from the steel mill...... I just deal with the tension issue with my embroidery. One of these days I will take it in to a fella I really trust and get it fixed.