Originally Posted by mjsylvstr
THIS WAS MY REPLY TO THE ABOVE POST...GOT LOST WITHIN THE OTHER POST!
I can see while the machine is under warranty, but after that, I think I would find a reliable machine shop to go to have your machine serviced. I can't believe that a dealer cannot be allowed to service one's machine if the customer wants him to do so.
What happens if one moves to a new location...must they now buy a new machine?????
He, he.....since I'm not planning on moving soon I don't know.
All I know is what I was told when I tried to go to another dealer. At present my machine is no longer in warranty and it works just fine. When I called the company when I found out a better manual was available, ( an office somewhere "out there"!), to try to purchase the book I was told I had to go through my dealer but if she didn't want to order the book she didn't have to (!!!), that it was strictly her call what she wanted to sell or not and it was her call as well as to pricing. Also, I was suppose to get an hour free lesson.....I got 15 minutes....Don't have a problem with my machine, however, love the self threader and bobbin winder and cutter and, even though it is not an "embroidry-er", if has a gozillion fancy stitches but I think you need to order from a company that is friendly and accessible.