I live in Ohio and haven't had any problems. I have had Verizon service for 6 years and have been happy with it. I find very few dead zones here. My contract is up and there are other services that are cheaper but not as reliable. My only complaint is that there are hardly any phones they have that you can use without a data plan. We have 5 phones in the family and with a data plan it would cost about $300/ month. Just not in my budget. I don;t need a data plan.