I have had the worst luck w/coupons and Joanns. I have signed up mulitple times to get them and will be lucky to get one. I called and complained last month and they were supposed to resign me up and send me more coupons. Got one salespaper. I tried to set up my cell phone (I have a blackberry) and nothing seems to work. I know others have no problem. I go to Hancocks mostly due to this problem with them