Originally Posted by romanojg
Originally Posted by sueisallaboutquilts
I sell on ebay. I am super fanatical about the way I package because the mail DOES toss things around.
If someone reported it to me, as you did, I would refund, no questions asked. That's the chance you take when you sell.
However, at most leave a neutral. Those red dots can really
be damaging, unless you really feel it warrants it and it doesn't sound like you do.
I don't think that most people (I didn't) realize that when you put a neutral on ebay; that ebay views it as a bad feedback. If more people knew that then they may think twice. Accidents happen and as long as it's handled right it should have a positive feedback. No, I don't sell on ebay; but I do buy
I agree. I do the best I can and that's the best I can do. You never know who you're dealing with and Ebay favors buyers so much more than sellers.
Knock wood, my selling experience has been good. I just realize that a lot of things are out of my control.
I do wish Ebay would educate buyers better on the ramifications of their actions but it's left to the seller and chance. I think it's gotten a bit better though :)
I also go by the Golden Rule and you almost can't go wrong that way.