Wow - all this is the first I've heard about troubles with Verizon. I'm not a dedicated user though. I rarely receive calls, don't text at all (had it disabled when I bought the cell phone, because I don't want to pay for someone texting me ). Main reason I have my cell is to phone DD and DGD free- and so they can phone me free - they're on Verizon. Also, so I can call DH from grocery store to ask him what I'm about to forget.