You were not on the phone with Bernina people right? Honestly, I am not an expert on embroidery, but I do have an employee who is. I know its pretty simple to have your 440 updated. These machines have been out for quite sometime and have not had a new update for a long time. I'd be a little surprised if it was never updated...but its possible. If you don't get an answer here. We will be able to help you. Tomorrow, or certainly soon according to my staff availability!