I know they WILL come out and clean, it's figured into the adjuster's estimate...I was just looking for ways to save a bit because the policy is NOT for replacement value, it's for cash value minus depreciation and deductible...we will probably have to come up with some of our own money to do the more critical repairs. This will be tough because we won't be collecting any rent until it's fixed. Maybe I just feel like I should be doing something physical since I don't have any money to send them...I feel terrible that the kids (my son & his family) are basically homeless now.