We have one at work; everyone raves about it. I did try a cup of coffee once from it, I have a 10 oz cup, ... should've made a 8 oz. it was weak tasting( or maybe I like mine strong..) My only real problem is I was told the cups aren't recycle-able. That's a big no-no. 30 women x 2-3 cups a day x 5 days... that's a lot of trash. If only we could talk everyone into using the re-useable inserts & buy ground coffee.. :)