First of all just let me say that I am not affiliated with this store at all, just one really satisfied customer.
http://www.acounterpane.com/
I received an email about this site this morning and decided to check them out, they were advertising some really good sales and even their regular prices were really good. I couldn't figure out how to order a kit that I wanted and the kit that I wanted wasn't on sale. So I emailed customer service and asked how to order the kit that particular kit. Claudia responded back to me in less than 5 minutes and fixed her site so I could order the kit. Then when I was checking out I remembered a segment on Good Morning America where the money lady said "Always ask if there is a promo code or discount code available" so I emailed Claudia back and she said "No, we don't. BUT you made me realize I should! Give me a minute and I will go into the inventory and apply a 20% discount."
Well the kit was $142. so 20% made a huge difference ($113 after discount). but I wasn't paying attention and hit the process order button before the discount was applyed. Well I called Claudia and she fixed the order on the spot, I don't know if she is the owner or just someone who works there but I will definetly be doing business with Acounterpane.com again!!
And I just received an email that she has already sent the package out!!!!
Wow, excellent customer service impresses me, I like to know that I am spending my money where it is appreciated and getting the most for my $$$'s.
Check it out!!