Sorry to hear of your sad experience. Hopefully some things will be returned. As far as the Elna, I really cannot comment on it, but I do have a suggestion. When I was looking, last month, I also asked about floor models, and used machines. I got lucky and found a floor model that I was really interested in, and got it for 1/2 price of what it sold for new! I truly hope you get things sorted out soon. As others have suggested, check your homeowners insurance as well.