I have ordered from them on and off over the years and have always had wonderful service. They sent out an email about a month ago that they were putting everything on sale and closing the shop and I did place an order at the end of July. I have not received anything yet either and also have been wondering about them. I do not know if they have actually closed and have not taken the website down or disconnected the phone which does not make sense because if you are closed why have the additional expense of phone and webservice. I do not know. If I do get anything or get through to someone on the phone, I will repost.