I wish things were like that here but we are not a large Metropolitan area and most salesman just "pass" through to the big cities. It took 3 months to get the salesman back here to show them what little he knew. The shop can't afford to send the sales staff to Janome for training.
The next dealer is about 50 miles west of me and she would show me ,I'm sure. But since I didn't buy it from her, she just might be a little hard to deal with. I had put this machine on Lay-away and I noticed a sale ad at her shop, but she was a few hundred dollars higher.