I bought the Janome 6600 late last year. Not only did the ladies at the store spend 2 hours with me before I decided to buy the machine, they spent another2 hours before I took the machine home, they showed me how to clean and oil it after each use. I have unlimited one on one lessons with my machine any time I want. Just call to set up a time. They also give 15% off any extra special foot that I want at the time of the lesson. The ladies in my store all know the tricks of the machines they sell and are happy to share them. I'm only a couple miles from my store and I can always just stop in if I have a quick question. I guess I'm pretty lucky to have a store so helpful.