Originally Posted by IngeMK
So I took my Janome 6600 and an older Kenmore to my dealer for service..... I almost had to laugh, they asked for $25.00 Deposit on the work. Really? I leave over $1500.00 worth of machines there and have to pay 25 bucks???? Do they think I won't pick them up??
I'm more amused than anything, BUT is this normal to do for a shop?
Dealers don't know up front what might be involved in fixing a machine, and the $25 should cover their cost of tearing it apart to find what's wrong. Would you expect them to work for free? Many times people don't want to have a machine fixed and just dump it at the dealers. So, then they've spent their time finding out what's wrong, and then perhaps having to get rid of a machine (which in some areas does involve a cost) or fixing a used machine they won't get their money out of. I'll bet it is easier for them to say everyone pays $25, than to have different policies for different people.