So sorry to hear this. I cannot believe the long armer delivered it that way. I know they all start out somewhere, but usually they get a few samples under their belt before they start charging. Definitely discuss your dissatisfaction and propose a solution if they're not willing or able to make it good. I've "un-quilted" many of my attempts and by the time they're washed you can't see any of those extra holes! Cotton is good to us! I'm sure the finished product will be gorgeous.