I would get my Money back and rip the quilting out myself.
OR Have a ripping out party.(A great way to get closer to quilting friends) :thumbup:
By the way, The Better Business Bureau will not be of any help with this. Providing the business is a member of the BBB, they (the BBB) really has no say in the problem if the business isn't a member.
Before you go off (half cocked) talk with her. Find out if she agrees with you and if so I'm sure that she will make every effort to make it right.
Just remember the BEST advertising is by word of mouth, the BEST way to ruin a business is by word of mouth... You will tell 2 friends and so on, and so on.... :)