As a new LA I have spent more time taking out stitches than putting them in on a friends quilt. I can't believe someone would see such a beautiful quilt top come in then go out so bad. Ask for your money back and tell her what is wrong. I would want to know. I bought my LA for myself but my friend bought a couple of groovy boards so I owe her. Will be glad to get it done. I have 2 charity quilts to do.