Yes, she should ask for money back. If the LAQer cares that little about the results I wouldn't ask her to rip the stitches out --- she'd probably rip the fabric. There's no excuse for that with a small baby quilt. Large King size even shouldn't have a problem with crooked sashings IF the quilt is straight on to begin with!!!! As a LAQer, I'd want someone to contact me if they're unhappy --- however, NONE of mine have looked that way -- not even my first one!!!!