sunnyhope-- all I can do is offer some of the same advice. I've had my sewing machine a long time and I still put the bobbin in backwards some times or don't get it threaded right on top. Sometimes the timing is off. I've learned how to deal with all of that -- with yours being new you really need the book or someone that knows something about the machine. I'd take it back and ask for some help or my money back.