They're great...customer service is at the top of their list and it shows in everything they do. I've had one instance where I couldn't use one piece of the fabric they sent; I called and told them I was a quilter and that item wouldn't work for me, and they replaced that whole item (I think it was a grab bag special, by the way...); didn't require that I send back the material even though I offered; and I have not had the first problem with them since. I highly recommend them! (Not affiliated with the store, just love that they love what they do!)