I know what you are talking about.. the same thing happened to me when I was looking for a chenille cutter... I am sure she was not the manager but still... service is gone, they just can not pay them enough to care or something. It is all over no mater what you are looking for, hard to find service. I get better "service" from the other ladies in the store. I can always spot a quilter, she is happy and will talk to you and share info that she has... Love all you guys!!