Thank you for responding. I will delete and restart. My DH and I have rebooted our computer.
You might be able to find out if the customers that have this problem are served by the Internet Explorer, and are Hotmail. I tried Hotmail Help Center and found that Hotmail Live is down, and that connection to the help center could be sporatic. maybe our server's server is having the problem.
Thank you again. BarbaraSue Waldrip :)