Originally Posted by Ngeorgia
I just got one of them and I raise the needle bar before cutting it other wise the spool jumps and the needle comes unthreaded.
I was told by the dealer to never use the auto thread cutter unless the needle was in the down position with pressure foot down. To keep the needle from coming unthreaded, don't put the thread into all three threading holes on the three hole bar, just use the first hole.
I called a dealer I found online and the repairman at the shop said to not thread it through the cutter guide underneath. It works fine now!