I think she is being fussed at and put down if the work isn't up to her step-mom's standards - if her bed isn't made right, if the floor isn't vacuumed right. She gave her lessons in doing the laundry and expected her to remember how to do it from then on apparently. I wish there was some togetherness in doing the chores - not being sent to her room and told to stay in there until it was clean enough she could come out - that sort of thing. And when something was folded and put in a drawer and did get wrinkled because it was all cotton and needed to be pressed, the story is "She just doesn't have any pride in how she looks." and "We can't afford to send her wardrobe to the drycleaners like we do ours."