I emailed the corporate offices of Hancock's one time to share with them how rude the manager of their store had treated another customer. Would you believe, they gave her my name and phone number and had her call me??? Guess who avoids Hancock's like the plague now??? SO...I emailed them back and told them what they did was just as unprofessional as how the manager treated that customer. I could not believe they gave her my name and phone number!!! When she called, she told me I had misunderstood and she was busy with one customer and would have helped him eventually and she was sorry I got so upset about it! Geez!!! How stupid do I look lady???