I order from them all the time and when I am in their area I go to their shops. They are wonderful! If you order during one of their blowout sales they do take longer but with their prices it's well worth the wait . I placed a HUGE order during this 50% off sale and they even called me to tell me they didn't have one of the fabrics.
Try sending Susan an email...she is the Customer Support Manager and is very nice.
Susan Abbott <
[email protected]>