I have had my Brother Innovis 2500D for 6 years. It has been wonderful! The issues I have ever had with it have been user errors! LOL I have found Brother machines very user friendly and the instruction manual very easy to use when I went back to figure out what I was doing wrong. Also calling Brother for help was easy and they were great to deal with. I bought it from a dealer, but she retired 3 years ago sooo..... I wouldn't hesitate to buy another Brother. I had tried several other machines before I bought. I felt I got the most bang for my buck and quuality.