Here in Rochester, NY, the PBS local station won't even give you the time of day if you call or write to them. They just say it's not their decision, it is the decision of the "head PBS" station, whoever that is. Very disappointing customer service. Create TV is even worse. You NEVER get a response from them.
My husand went to the library and got me all the Fons and Porter and Simply Quilt programs on DVD. Call around!!