YAY just got the call that my Babylock is fixed and ready to be picked up! Only, I'm VERY VERY confused!!!!! It turns out they had to replace the damaged bobbin case??? HOW would that get damaged??? and HOW would *I* have damaged it!!??? It's not covered under warranty as they say it was my error, not the manufacturers. I just don't understand enough about machines to know what I might have done to it.