This has happened a lot to people who upgraded their Internet Explorer...so....at the very top of the window on the newest IE is a box that looks like a torn piece of paper( next to the two green arrows one that points up and on points down) click on that torn paper and it de-scrambles the page automatically. If that does not work, click on the page icon, drop down, click on it and then click on compatibility view... if that doesn't work, then one of the others will have to help with changing the compatability settings....doing these two things fixed my issues with chat :wink: