I was thinking the same thing but then I also thought maybe there is a clinch in the design when it downloaded. this happened to me with a freebie design looked like I had the full design until I went to stitch it out it only stitch part way. I could never get it to stitch fully without getting an error messages. Try another design if it works its not your machine its the design. JAT Also make sure your machine is clean of any threads or fuzz.
Originally Posted by nattoddboyd
Try re threading your machine it might not be through one of the tensions. Also when you change thread always cut thread at top and pull from needle because it is not good for your machine to pull the thread from the top.