Originally Posted by annthreecats
I was thinking it might be time to contact the company directly especially if you have a warranty on the machine.
It's time to contact the makers of the machine, sounds like you got a lemon, even if the warranty is no longer valid. Tell them everything in a letter and keep a copy for yourself. Don't be afraid to mention the shop that is not doing the repairs the way they should. Baby Lock don't want representatives like that.
Carol J.