I worked for Citibank fro 24yrs 17 days ( notice I counted. The story is true. We used to get acts from customer service in fraud just for this reason the card member died. We had to research the chgs before we could remove them. We had to have a death cert. before we could refer it to the deceased dept. So they could remove it from the system. Looking back we had a lot of fraud on dead people acts .....