When I bought my quilting machine, my Dealer, too, did not live nearby and I wanted to get started and hadn't had any lessons on how to load. I went on YouTube and watched several tutorials on "how to load a quilt" and I fugured it out. It is confusing, especially when we are new, because every quilt frame is a little different. Then when I figured it out, I took a permanent marker and put arrows on each frame roller, to show which way to roll that roller. It helped me tremendously when I was in the learning phase.