yes, it's good when companies stand up for their products or errors. I bought a pkg of fusible Hobbs heirloom batting only to find it took well over an hour to unstick it and get it onto my top. i ended up with some holes. i wasn't happy, i took it back to Hobby lobby. i didn't keep my receipt because i'd never run into this problem before. they wouldn't give me money back or just exchange. i emailed the company for Hobbs and one day got two rolls in the mail. so sometimes emails work.