Some times it is helpful to the person who is hurting from what ever to vent....For some maybe this board is the only means they have to express their feelings. Good or not so good.
We can't change the problems people are facing but we can be gracious enough to lend an ear if this will help them.
I have seen many "praises" sung and compliments given by these board members.
My hat is off to you too because you spoke up about something that was bothering you and we listened. * I should say 'read')