Joann's. Need I say more? Well, I will anyway. I ordered a Batik item, clearly marked Batik on the computerized order form & packing sheet and received a non-batik item. Since it was received on the weekend via FedEx, I sent an email asking for if the ordered item was in stock or not and when I could anticipate receiving it; I wrote that I received the non-batik item instead. The reply addressed only their interest in receiving the wrong item back and that they needed to investigate that item. I called customer service after receiving the email and was told that I would need to "reorder the item" I had already ordered. This is their policy and my plea to be granted receipt of the already ordered item went to the "management team" and was denied; ultimately Joann's agreed for no shipping charge. What do you think?