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Old 09-27-2011, 06:56 AM
  #48  
patdesign
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Join Date: Mar 2010
Location: So. Fla now, Va orig
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Originally Posted by marjean36
Just have to jump in here with my Bernina story. I have the 950. The foot decided it was not going to go down anymore. I called the Bernina store where I purchased it. They had said in a recent newsletter that they were no longer going to have the K-stand in the shop to use for repair. I called to ask who they recomended for repair. I was told "We suggest you buy a new one." I repeated the question about repair and was told the same thing again. I have contacted my Janome repair person to do it for me. I am thinking it won't need the motor for that repair anyway. Lucky I have backup machines. You shoud use your Kenmore while you wait.
WELL! I would contact Bernina, since they should CARE that you are a happy camper. When a mfgr doesn't service what they sell it is time to go to a competitor!!
:(
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