Wow that's interesting I never knew any of that, guess it helps when you have a background in this kind of thing. I never knew about the radius thing I wonder why that is an issue for them. I know our shop is one of a few shops in our entire city so people that live in the surrounding areas come in to shop. My shop is also the area's repair shop for the machines as well.
One of the reasons why I switched machines was the warranty on the machines. I got a nice deal from the shop owner as well so I got a pretty good deal on mine.