I bought an old Singer awhile back that was cracked when it arrived. Contacted Sellar, ebay, and PayPal. Took awhile, but Sellar refunded all my money and paid for S & H back to him. We left no feedback on each other, better that way.
Sellar blamed Post Office for damage. I looked more closely at the pics and after enlargeing them to the nth degree, I discovered the machine was cracked in the pics.
I am even more careful when bidding on something, but this is the only time I have received damaged goods.
PS: Just curious - what do you think it means to have the insurance? What good is it for?
I had insurance on the above machine, but it was a real hassle. If I had made a claim with the PO (insurance), I had to place the machine in the original package with all the original packing inside another box, turn over the machine to my PO, they in turn would get it to the PO General (or whoever) in my state. At that time, the PO would make a decision of whether the original box was damaged by PO according to some criteria previously set up by PO. If they thought it was, then they would open the box and decide if the damage to machine was done by them. If they decided it was then I would get the original purchase price minus S & H back, but the PO would keep the machine. Yep, they would keep the machine. Now the worst - if they said the damage was not done by them, they still keep the machine and I get no money.
So, I am still wondering what good insurance is.