I bought a pfaff off of ebay. The case was broken when it arrived. The box was plainly marked this side up. I found it on my front porch upside down. I finally got the insurance claim paid. I found someone to make partial repairs to the case, but it is not really safe to carry the machine in it. It was packed ok but obviously fedex has limited reading ability. I bought a spartan that was packed by UPS store and it came thru perfectly. (I had enough peanuts to go into business from the packing.)